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Existing reviews
co-owner
We purchased the Bulldog Scrubber for our brewery and it is amazing! Worth the investment. And when a case of mat cleaner arrived recently with 20 broken packets inside the box due to shipping I reached out to see if we might be able to receive 20 replacements. They are sending 40! And didn't make me jump through hoops to get it. I appreciate that kind of customer service and highly recommend them.
Guest
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Gym Owner
Lisa, our sales rep, has gone above and beyond to help us with repair issues that we recently had while using another company's repair services. She worked with them directly and advised me on how to deal with their customer service and billing teams. And when they couldn't fix the issue, she sent someone out and they fixed it in 30 minutes! I am very thankful for her follow through and dedication to me as a customer!
Guest
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Support Coordinator
I love how easy it is for me to schedule service. They always show up on time and do a great job repairing or servicing our equipment.
Guest
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Gym owner
My customer service rep, Lisa, has always been super responsive and patient no matter why I'm contacting her. Excellent customer service!
Miceli Drapery
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Purch Mngr
Highly recommended by business associate
Guest
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Good Luck Getting A Bill Fixed
Have spent over 3 weeks - 4 emails and multiple phone calls trying to get an invoice corrected. After receiving invoice (prior to shipping) asked to have order changed - didn't happen. Asked for credit on product I didn't want - didn't happen. Was told credit was placed - didn't happen. As much as I like this machine dealing with customer service has been a nightmare and still not whole after being told so over a week ago. Do not like having to spend this much time on something that should be one phonecall.
Guest
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Facility Manager
FCE saved me from a mutiny by my facility staff. they had all the hand mopping they could take while our Clarke floor scrubber was out for repairs. Over and above the prompt and efficient service rendered by FCE staff their smiling faces and pleasant voices say a lot about a business. Even though it is counter intuitive to desire an equipment repair situation i look forward to working with FCE staff again.
Guest
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New Squeegee
Current Squeegee is worn out
Guest
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NO Stars should be an option!!!
I bought a brand new WD20 a month ago. Hasn't worked from the day i got it, and its still not working! Financing and delivery was easy and fast, thought i had found a great product. BUT... if it doesn't work out of the box, i wish you the best of luck getting it fixed. VERY VERY Disappointed, i have no faith its going to be resolved any time soon. Call and leave a voicemail, get a short vague email in return! Spend your money somewhere else!!
Guest
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(1/0)
Awesome Service
Called the help number ... ask many questions, and the lady was support friendly and helpful!
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l
l
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Facility Supervisor
Always the best service
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Production Manager
Website very easy to navigate
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Admin Clerk
Easily navigate able web site
Ben Bergeron
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ewssss
sxss
Guest
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Must be nice to delete reviews that aren't positive
I've had a Bulldog for awhile now. While I'm sure it's not the case for everyone mine was broke down 3 times in the first 2 months of owning it. When I voiced my dissatisfaction and didn't want to keep it, I was out of luck. Nothing would be done to right the wrong and nothing has been done since. On the second breakdown, I didn't get to use my scrubber for 3 weeks straight because they couldn't figure out what was wrong. When I spoke with my rep, they put the blame on the tech. NOT HIS FAULT. He went out of his way to buy local parts to "build" the part we needed until the real one came in. I was then told that while they couldn't take the machine back, a "higher up" would call me about extending warranty etc. THAT NEVER HAPPENED. My first review has been deleted. I guess I'll have to keep writing them once they get deleted. Unhappy every time I get that machine out.
Guest
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Co-Owner
We are very unhappy with the experience we have had with this company and equipment. We have only used the machine 4 times and it is not working properly anymore. We have called multiple times and we keep getting pushed off. We have not been able to use this machine for over week now. We are currently paying for a machine that we cannot use and no one will come fix the error. We own a very high traffic business and need this piece of equipment to work properly. Not very impressed with how the customer service is dealing with our issue.
Kristen Fleming-Hise
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Maintenance Manager
Easy
Guest
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Custodial Foreman
Thanks, please make sure I get an invoice.
Guest
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WAREHOUSE MGR
VERY HELPFUL IN GETTING WHAT I NEEDED
Guest
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Great service
Very helpful with all my questions.
Gerald Matyschsyk
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Bulldog W20
The machine works well. Some minor issue with it once in a while.
Guest
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Bulldog W20
The machine works well. Some minor issue with it once in a while.
Guest
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Communication Break Down
I had to go through my rep to get what I needed and get the discount. She didn't get me the quote (which she said would happen) until after the purchase and ended up never giving me the 10% off I was supposed to get. When I emailed asking about it, I never heard back;(
She was very nice, and I was willing to just wait to get the discount on the next order, but never heard back and was never refunded.
She was very nice, and I was willing to just wait to get the discount on the next order, but never heard back and was never refunded.
Guest
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American Axle - Biscoe, NC
The Customer Services at Factory Cleaning Equipment is outstanding! I Couldn't ask for a better team to work with me on my floor cleaning needs. Look forward to continue to work with them for years to come!
Guest
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Great Company
Great products and great customer service! We would recommend them to anyone!
Guest
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Great company
They are always very prompt to my requests for service and always able to be reached by email. Terrific service techs!
Guest
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Great Customer Service
Always very responsive and quick!
Guest
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Great customer service
Cassandra was great will recommend her and FCE for chemical needs and other supplies needed.
Guest
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Great Sweeper
The Bulldog sweeper we used was so good we got a second one! Thanks FCE :)
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Ma
Ma
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Service
Friendly and prompt
Guest
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The online catalog is sometimes
The online catalog is sometimes a little hard to locate the exact part in, but customer service is excellent!
Guest
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Best Purchase we EVER made!
Love love love our Bulldog Scrubber! We can keep our gym clean and ready for our athletes in very little time and with very little effort with our Bulldog Scrubber. We recently needed to replace a couple of parts and that too was very easy and took no time at all.
Guest
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Rear Squeegee Assembly
Finding the correct parts for our aging floor scrubber isn't always easy. Elliot was very helpful in finding the rear squeegee assembly for my nobels ss2001. I feel confident I ordered the correct part.
Guest
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Melvin Meyer Plant Manager
We are a small Brewery and we give walk through tours almost every day.
We use the floor scrubber twice a week to keep our brewery clean at all time
The scrubber is small and easy to get around it works great for us.
We use the floor scrubber twice a week to keep our brewery clean at all time
The scrubber is small and easy to get around it works great for us.
Guest
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Excelent customer sevixe
Excelent customer sevixe
Guest
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I recently just purchased cleaning
I recently just purchased cleaning supplies and replacement parts which makes our scrubber more efficient
Kevin Richards
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KinCo.
This is a great company to deal with. They went the extra mile to help me get the correct part for my floor machine. Will most definitely buy from them again.
Guest
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Friendly and Fast
The customer service rep was very quick in his responses and was very kind.
Guest
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Elliot
Elliot was very helpful and knowledgeable in getting me the operators manual I locate
Guest
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Very responsive
Very responsive
Guest
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Business Cleaning
They are always responsive to our needs, even if it is a last minute cleaning.
You can always talk to someone either by phone or email. I have never once received a voice mail system when I have called.
Wonderful people who do a great job at a very fair price.
You can always talk to someone either by phone or email. I have never once received a voice mail system when I have called.
Wonderful people who do a great job at a very fair price.
Guest
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Great youtube videos! Machine works again
Thank you very much Lisa! With the youtube videos our Bulldog is back in operation and is working great!
Guest
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Nice and Not Pushy
I appreciate that the sales rep is there when I need her but doesn't shove it down my throat. I also like that I don't get a million emails. One every few months is perfect! I actually read it... Case in point.
Guest
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Customer service
The machine works great, but each time I attempt to call or e-mail to order supplies, the lack of communication skills of my rep can be frustrating.
Scott Shultz
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Thank you
Amazing product! Gym looks great and members appreciate it!
Guest
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very helpful support
Elliot was very helpful. he showed me exactly what part i needed. also gave me suggestions on what do in order to get my scrubber suction to return to normal. thank you
samson ibidunni
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best investment I've made thus
best investment I've made thus far
Guest
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Easy!
Easy access, easy to navigate, easy to order. Quick delivery with everything in stock. Doesn't get much better than this.
Guest
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Love this machine and Company
This machine has made our life so much easier at our CrossFit Box. We recently had our quarterly maintenance check up. A week afterwards (on the weekend) we were having troubles. FCE came out first thing Monday to fix. They were so professional and did not leave until they were sure we were completely satisfied. They are a very professional firm with outstanding client service skills!!
Troy Hitt
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Easy to use simple and
Easy to use simple and plane
Guest
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Knowledgeable and reliable.
Knowledgeable and reliable.
Greg Newkirk
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Best tool for cleaning
I want a clean gym, I have limited time, my Bulldog makes quick work of my gym floors. Absolute must have.
JON JENSEN JR
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Very responsive and professional
Very responsive and professional
Ashley Hartle
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Great Service
Any time I've called for parts the people here are helpful and knowledgeable about the products. Lead time is usually only the time it takes for delivery.
Greg Newkirk
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Biggest time saver I have ever found
Adding the bulldog cleaner to our gym has saved hours and hours of cleaning time and the members really notice the difference.
Carole Willison
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The Bulldog is great!
I LOVE my bulldog. Seriously, it was the first purchase I made when opening my gym. Even before barbells. Clients comment daily on how clean our floors are, and I know this has made a big impact on their perception of us.
Factory Cleaning Equipment has been great to deal with. They are always there to help if I have a question or need a replacement part!
Factory Cleaning Equipment has been great to deal with. They are always there to help if I have a question or need a replacement part!
Ashley Maisel
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shipping
Great service. only complaint is I ordered 3 thing they came in 3 separate box's. seems like a waste of shipping time and money, I was only charged for 1 box. Everything would have fit in 1 box.
dave
dave
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Bulldog Scrubber
We purchased a Bulldog Scrubber from FCE about a year ago. They have great service and support!
Damien Madison
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Excellent machine
The bill dog scrubber made cleaning a pleasure and not a CHORE
Kevin Richards
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Dependable & Easy Ordering
We own a Bulldog WD20 Sweeper for our 6,000 square foot gym. We use the scrubber daily & place web orders on a regular basis for supplies & replacement parts. The FCE website is easy to navigate & products are easy to find.
Jayne Yemma
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